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Please read through these answers before contacting me.
I receive hundreds of emails a day so please only contact
me if you REALLY need to! Thanks, Richard.
 
 

Frequently Asked Questions

   
What are the payment options?
You can pay by credit card, paypal account or personal cheque. Here's how...
  Click the product's 'Add to Cart' button and pay by credit card through the paypal site.
  or Click the product's 'Add to Cart'' button and pay by paypal account through the paypal site.
  or Post a cheque to me using this order form.

( Note: if payment by credit card or paypal account is not working for you please do not email me - I won't be able to fix it. Either try again in a couple of hours (this often works) or just send me a cheque using this order form ) Thanks.
   
When can I expect my dvd to arrive?
Within 10 days within the USA .
Within 21 days outside the USA.
   
Is the Mastering Color course useful for acrylics and watercolors and pastels?
Yes - it's designed for use with ALL mediums.
   
I've ordered the lesson but how do I DOWNLOAD it?
Please check your inbox and spam/bulk email folders for a download email from me. If it's not there within 30 minutes after purchasing, THEN email me.
   
I'm having trouble downloading or viewing the lessons - what should I do?
Have you read ALL the instructions on the download page and followed them CAREFULLY?
Done that? Still not working? Ok, email me!
   
I've got some questions about the lessons before I purchase.
I try and put all the information you'll need about each lesson on this website. If you read everything CAREFULLY and watch the preview videos they should answer all your questions. If not, email me.
   
   
   
   
   
   
   
   
   

Ok, you've read all that stuff up there and STILL need to contact me?
Here's how:

Email: support#livepaintinglessons.com ( replace the # with @ )
Phone: +64 (0)20 4554 007
Please call between 9am and 5pm.
The time in New Zealand is currently:


Richard Robinson Gallery
14 Surfside Lane
Ruakaka 0116
Northland, New Zealand




Studio/Gallery Location





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